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Costumer Satisfaction Survey Specialist?

The Customer Service Representative attracts potential clients by answering product and service questions;suggesting data regarding alternative merchandise and services.Process of orders, prepare correspondences and fulfill customer to guarantee the clients satisfaction.

Costumer Satisfaction Survey Specialist?

  • Open and maintain client accounts by recording account data

  • Resolve product or service issues by clarifying the clients’ complaint; determining the reason of the problem; choosing and explaining the simplest answer to unravel the problem; expediting correction or adjustment; following up to make a resolution.

  • Maintain financial accounts by processing customer changes and adjustments.

  • Recommend potential merchandise or services to management by collection client data and analyzing client needs.

  • Prepare product or service reports by collection and analyzing client data.

  • Contribute to team effort by accomplishing connected results as needed.

  • Manage huge amounts of incoming calls.

  • Generate sales leads.

  • Identify and assess customers to attain satisfaction.

  • Build property relationships of trust through open and interactive communication.

  • Provide correct, valid and complete data by using the right methods/tools.

  • Meet personal or team sales targets and call handling quotas.

  • Handle complaints, give applicable solutions and alternatives inside the deadlines and follow up to ensure a resolution.

  • Keep records of client interactions, method client accounts and file documents.

  • Follow communication procedures, tips and policies.

  • Go for an additional mile to interact customers.

  • Resolve client complaints via phone, email, mail or social media.

  • Use telephones to reach out to customers and verify account data.

  • Greet customers warmly and ascertain issue or reason for calling.

  • Cancel or upgrade accounts.

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