Costumer Satisfaction Survey Specialist?

The Customer Service Representative attracts potential clients by answering product and service questions;suggesting data regarding alternative merchandise and services.Process of orders, prepare correspondences and fulfill customer to guarantee the clients satisfaction.

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Costumer Satisfaction Survey Specialist?

• Open and maintain client accounts by recording account data

• Resolve product or service issues by clarifying the clients’ complaint; determining the reason of the problem; choosing and explaining the simplest answer to unravel the problem; expediting correction or adjustment; following up to make a resolution.

• Maintain financial accounts by processing customer changes and adjustments.

• Recommend potential merchandise or services to management by collection client data and analyzing client needs.

• Prepare product or service reports by collection and analyzing client data.

• Contribute to team effort by accomplishing connected results as needed.

• Manage huge amounts of incoming calls.

• Generate sales leads.

• Identify and assess customers to attain satisfaction.

• Build property relationships of trust through open and interactive communication.

• Provide correct, valid and complete data by using the right methods/tools.

• Meet personal or team sales targets and call handling quotas.

• Handle complaints, give applicable solutions and alternatives inside the deadlines and follow up to ensure a resolution.

• Keep records of client interactions, method client accounts and file documents.

• Follow communication procedures, tips and policies.

• Go for an additional mile to interact customers.

• Resolve client complaints via phone, email, mail or social media.

• Use telephones to reach out to customers and verify account data.

• Greet customers warmly and ascertain issue or reason for calling.

• Cancel or upgrade accounts.