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Mexico is a leading delivery location in LATAM region for global services and is classified as a mature location on Everest Group’s Market Vista Locations Maturity Heatmap. Availability of good-quality, bi-lingual talent pool, various government incentives, and time zone/proximity advantage with the United States, make it an attractive destination for organizations seeking to set up nearshore delivery centers. IT services are the dominant export services delivered from Mexico. Apart from tier-1 locations, such as Mexico City and Monterrey, tier-2 cities, such as Guadalajara, Chihuahua, Queretaro, are also witnessing market activity.
  • Mexico agent rates and overhead expenses are up to 50% less than the U.S.

  • Strategic Call Center locations: Baja California (minutes from San Diego, California) & Mexico City

  • Your management team maintains control of the agents, processes and performance indicators

  • Cultural alignment to North American markets

  • Abundant labor pool of bilingual, bi-cultural and experienced agents

  • State-Of-The-Art technology infrastructure

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