What is a Non-Voice Support?
Call center agents working on a non-voice account also provide customer service. However, without using their voice. Instead of the phone, they use computer applications and online platforms
Non-Voice support is the department where paper works, mails and other job related tasks without the necessary use of vocal skill. The non voice support specializes in doing transaction via literary process.
What Does a Non Voice Support Representative Do?
A Non Voice Representative performs various functions such as:
Making sure that the clients will be given consistent literary information and reminders.
Invoicing and data summaries.
Mail follow up