What is Technical Support?
A Technical Support Representative could be a one who provides answers to queries from customers concerning use and trouble-shooting of equipment kit, typically over the phone.
What does a Technical Support do?
Offers troubleshooting and maintaining customer’s systems and applications by providing online technical support; acts as the representative of the customer’s company to execute front-line contact center service (using prescribed media by the client company).
Facilitate and document transactions effectively whereas maintaining a high level of program and merchandise information and meeting service level agreements.
Interfaces with customers/users through varied modes of communication (e.g. email, instant electronic communication systems, chat) to know the request and solicit relevant data.