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What is Technical Support?

A Technical Support Representative could be a one who provides answers to queries from customers concerning use and trouble-shooting of equipment kit, typically over the phone.

What does a Technical Support do?

  • Offers troubleshooting and maintaining customer’s systems and applications by providing online technical support; acts as the representative of the customer’s company to execute front-line contact center service (using prescribed media by the client company).

  • Facilitate and document transactions effectively whereas maintaining a high level of program and merchandise information and meeting service level agreements.

  • Interfaces with customers/users through varied modes of communication (e.g. email, instant electronic communication systems, chat) to know the request and solicit relevant data.

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